Senior IT Support Specialist

Responsibilities:

MaxLinear is seeking a Senior IT Support Specialist to join our team. In this role, you will focus on the following:

Deliver technical support on-site and via remote-access systems, with a dedicated focus on providing prompt and efficient service to all users
Provide expert assistance in diagnosing and repairing hardware malfunctions, software issues, and networking problems
Propose and implement solutions that meet the expectations and requirements of end-users
Configure and troubleshoot issues with hosted and cloud-based applications
Accurately install and configure computer systems for end users, ensuring seamless integration into the company's IT infrastructure
Facilitate employee onboarding activities, including equipment configuration, software installation, email setup, account and access rights allocation, office access provision, and hardware deployment for new hires
Maintain and support critical IT infrastructure components such as office file servers, server rooms, office networks, and shared equipment
Take ownership of escalated issues, driving them to resolution with a proactive approach
Oversee the return of company assets and manage account transitions for departing employees
Efficiently track and manage support tickets, ensuring timely resolution and documentation
Keep an accurate and up-to-date inventory of assets and software
Maintain exemplary relations with end-users and colleagues, fostering a collaborative environment
Occasional need for late nights and weekend hours
The position may involve lifting objects weighing up to 50 lbs
Qualifications:
Experience with the Microsoft Windows 10+/M365 ecosystem
Experience in Active Directory administration
Experience with M365 administration
Solid understanding of DNS, DHCP, SSL, OSI Model, and TCP/IP
Experience in PC repair & troubleshooting
Experience with remote troubleshooting using tools like TeamViewer or BeyondTrust Remote support
Experience working with ticketing systems such as ServiceNow, Jira, FreshService
Experience with virtualization technology, including Microsoft, VMWARE, Proxmox, Nutanix
Proficiency in scripting languages such as PowerShell, Bash, or Python
Experience with automation tools like Ansible, Puppet, or Chef
Familiarity with deployment and management solutions such as MDT, WDS, SCCM, Autopilot, or Intune
Experience in supporting and troubleshooting various Linux distributions (Ubuntu, CentOS, RedHat)
BS in Computer Science or related + 3 years of experience, or equivalent
Company Overview:

MaxLinear is a global, NASDAQ-traded company (MXL) where the entrepreneurial spirit is alive and well. We are a fabless system-on-chip product company, striving to improve the world’s communication networks for everyone through our highly integrated radio-frequency (RF), analog, digital, and mixed-signal semiconductor solutions for access and connectivity, wired and wireless infrastructure, and industrial and multi-market applications.

We hire the best people in the industry and engage them in some of the most exciting opportunities that connect the world we live in today. Our growth has come from innovative, bold approaches to solving some of the world’s most challenging communication technology problems in the most efficient and effective manner.

MaxLinear began by developing the world’s first high-performance TV tuner chip using standard CMOS process technology. Others said we couldn’t achieve the extremely high-performance requirements using CMOS, but we proved them wrong and achieved enduring global market leadership with our designs. Since then, we’ve developed a full line of products that drive 4G and 5G infrastructure; enable data center, metro and long-haul optical interconnects; bring 10Gbit to the home; power the IoT revolution; and enable robust and reliable communication in harsh industrial environments. Over the years, we’ve expanded through organic growth and through several acquisitions that have perfectly complemented our existing portfolio and enabled us to deliver complete end-to-end solutions in our target markets. One such example was the acquisition of Intel’s Home Gateway Platform Division that added Wi-Fi, Ethernet, and Broadband Gateway Processor SoC technology to our connected home portfolio creating a complete and scalable platform of connectivity and access solutions to fully address our customers’ needs.

Our headquarters are in Carlsbad, near San Diego, California. We also have major design centers in Irvine and San Jose, California; Vancouver, Canada; Valencia, Spain; Bangalore and Chennai, India; Munich, Germany; Israel; and Singapore.

We have approximately 1,500 employees, a substantial majority of whom have engineering degrees and include masters and Ph.D. graduates from many of the premiere universities around the world. Our employees thrive on innovation, outstanding execution, outside-the-box thinking, nimbleness, and collaboration. Together, we form a high-energy business team that is focused on building the best and most innovative products on the market.