Partnership Success Manager

Papaya Global is a rapidly growing, award-winning B2B tech unicorn on a mission to revolutionize the payroll and payments industry. With over $400M raised from tier-one investors, our innovative technology offers a comprehensive solution for managing global workforces, spanning everything from hiring and onboarding to paying employees in over 160 countries.

We are looking for a Partnership Success Manager to join our Operations team at Papaya Global.

Key Responsibilities:

Partner Relationship & Account Management

Act as the main point of contact for Papaya’s partners (In-Country Team - ICTs)
Build strong, long-lasting relationships through regular meetings, reviews, and strategic planning
Drive partner engagement, satisfaction, and performance
Manage escalations with a proactive and solutions-oriented approach
Ensure partner alignment with business goals, SLAs, and performance standards

Project & Operational Excellence

Lead and coordinate strategic client cycles, onboarding, and transition plans
Monitor and support high-risk clients and complex implementations
Optimize communication flows and operational processes between partners and internal teams (Finance, Legal, Service Delivery, Account Management, etc.)

Commercial & Strategic Oversight

Oversee commercial aspects including service scope documentation and pricing alignment
Contribute to strategic growth by identifying opportunities to expand and strengthen the partner network

Data & Knowledge Management

Maintain accurate partner data in Salesforce, generate reports and insights
Develop and maintain a centralized knowledge base to reduce dependency on ICTs and internal teams
Promote knowledge sharing and process consistency across regions and projects

Performance & Process Optimization

Evaluate partner performance regularly and implement continuous improvement plans
Establish and maintain clear operational guidelines and best practices
Actively manage workflows, SLAs, and service delivery standards

Requirements:

3–5 years’ experience in partner success, account management, or operations in a global environment
Exceptional interpersonal and communication skills
Strong analytical and problem-solving abilities
Experience with Salesforce (must)
Comfortable managing multiple projects and priorities
Fluent in English; additional languages are a plus
Background in payroll, HR tech is a big advantage