Customer Service Executive

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

World Courier offers specialized healthcare logistics solutions designed to meet the unique needs of pharmaceutical companies globally. Our expertise in navigating complex regulations, ensuring timely deliveries, and maintaining temperature-controlled environments makes us a trusted partner in critical healthcare product transportation. Our full range of medical logistics solutions keep your momentum going.

At World Courier, we provide comprehensive healthcare logistics services that encompass various aspects of medical supply chain management. From clinical trials to commercial supply chains, our solutions are tailored to ensure efficiency, compliance, and reliability.

Responsibilities

Represent World Courier in the best possible way as a first point of contact for our customers

Process orders received via e-mail, on-line order entry and phone on a daily basis and provide confirmations as requested

Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery

Communicate with multiple external and internal customers

Adhere to all procedures, work instructions, and regulatory requirements in performing the job

Communicate with various internal departments on a regular basis for customer/ related issues, including emergency shipments, customer account status, invoices, etc

Maintain accurate information regarding shipment status

Responsible for providing customers and clients with accurate answers to service related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required

Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations

Other tasks as assigned - The Customer Service Representative will also be assigned other duties and tasks as required from time to time

Requirements

Fluency in English, both writing and speaking - level C1

Hebrew language - native or level C1-C2

Post-secondary education, bachelor degree will be a plus

Very good command of Microsoft Office 365 (Excel, Word, Power Point)

Written and verbal communication skills

Able to follow procedures & instructions

Ability to work as part of a team and independently

Multitasking skills

Self-motivated

Remains calm under pressure

High attention to detail

Uses own initiative

Able to prioritize workload

Friendly & polite

Dependable, reliable and trustworthy

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First point of contact for our valued customers

Design and offer tailored solutions to our (local and global) customer’s complex and demanding logistics needs

Experience in a warehouse customer service role - will be a plus

Work schedule - 8.00 AM - 17.00 PM, from Sunday to Thursday and once a week Evening Shifts from 12.00 PM - 21.00 PM (during evening shifts - work from home)

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies
Affiliated Companies: World Courier Israel Ltd.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned