IT Support Specialist

DESCRIPTION

'Abra' means creation. Therefore, our goal is to lead the information systems market and to create relevant and precisely adapted technological solutions to the business needs of our customers.

We are looking for an IT Support Specialist, full time job. Haifa. Client's site.

Responsibilities:

Provide first and second-level technical support for employees.
Handle day-to-day global IT service desk operations, including hardware and software setup, account troubleshooting, and end-user support.
Manage the onboarding and offboarding process for employees, including IT equipment provisioning, SSO setup, and license assignment.
Administer user accounts, passwords, security policies, and backup systems.
Troubleshoot and resolve client-side networking and connectivity issues (e.g., VPN, video conferencing).
Provide support for peripheral hardware including printers, docking stations, monitors, and external devices.
Support infrastructure projects and digital applications tickets - 1st tier support, and manage Windows-based endpoints.
Serve as the primary technical contact for shore-based office users.
Maintain accurate IT asset inventory and ensure up-to-date documentation.

REQUIREMENTS

Skills and Experience:

Minimum 5 years of experience in an enterprise IT Helpdesk environment.
Strong hands-on experience with:
Microsoft Windows 11 deployment and support
Microsoft Windows 7, 10 support
Office 365 suite, Exchange Online, SharePoint Online, Teams
Microsoft Intune, Microsoft Entra ID (Azure AD), and Microsoft Azure
Active Directory (users, computers, and GPO management)

Proficiency in:

Computer hardware setup and troubleshooting
client-side networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic troubleshooting of switches, and firewalls
PowerShell scripting for automation and troubleshooting
Excellent communication skills in English and Hebrew
Strong service orientation, self-motivation, and ability to work well in a team
Strong organizational and documentation skills
Fast learner, willing to expand knowledge in new IT technologies