P2P Product manager assistant

We are looking for a P2P Product manager assistant that will handle the following:Shipping & ZIM systems Skills:Familiar with shipping core process – Export /Import /transshipmentBasic knowledge with ZIM IQ-SHIP module- such as IQ-SHIP,BI, Crystal reportsConnect between Business to IT:Understanding Needs: Listen attentively to customer concerns to accurately understand their issues and needs.Convert the business needs into development request and delegate them to IT team- write ZCMS and or StoriesUnderstanding of the product’s features, functionality, and architecture (how the product integrates with other systems or platforms)Training and Support Skills:Presentation Skills: Lead training sessions to educate users or team members on product features and troubleshooting techniques.User Feedback: Regularly collect feedback from users to identify areas for improvementReview Processes: Continuously review and refine support processes to improve efficiency and effectiveness.Investigation: Conduct thorough investigations to identify the root cause of recurring issues/problems/bugs.User Guides: Develop user manuals and guides that provide clear instructions on product usage- (Collaboration with Training team)Tutorials: Create video tutorials, step-by-step guides, or interactive training modules. (Collaboration with Training team)Analytic Skills:KPI’s: Track key performance indicators such as response times, resolution times, and customer satisfaction.Analysis: Analyze performance data to identify trends and areas for improvementRequirements:Academic education - Degree in Economics/ Industrial Engineering and Management/ Business ManagementSystem oriented- System design knowledge- BRD and/or SRD writing experience.Experience in analytics and problem-solving. Support IT system for internal or external customers.High level of Business English.Proficiency in office tools (Word, Excel, PowerPoint).Function:Countries & Business DevelopmentPublish in Internal Career Page:Yes