Support Team Lead - Jerusalem.

Support

Jerusalem, Israel

Full-time

With our excellent customer service, the support teams are the glue that holds together the marketplace. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support team Lead, you will manage our local support team and inspire a high-quality standard of service that we provide to our customers and partners throughout the country

What you'll be doing

Lead a CS Team and create an environment in which the team has the ability to grow through encouragement and empowerment

Leading by example and showing what customer-obsessed means: At Wolt, our Customer Support-Team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support at Wolt.

Responsible for your team’s KPI’s and productivity

Provide performance feedback and shoot for excellence

Manage the operational work of the team, e.g. shift scheduling

Collaborate with all other teams to improve the overall level of service.

Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.

Our humble expectations

At least 1-2 years of experience in a call center environment / digital customer success.

Experience with leading a customer-facing team or other managerial experience (i.e shift lead).

A master at motivating your team to provide the best service possible

Proactive, service-minded and enjoy working with people

Able to turn data into actions and help your team meet their KPI’s

Fluent in Hebrew - Verbal and written.

HIgh level of English -A must.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!