Technical/Product Support Representative

The position's responsibilities include:· Maintain and support customers who are using/operating programmable controllers· Remote and hands-on support· Working with Customer Support HQ on troubleshooting and improvements· Solving technical problems across multiple technologies· Practical knowledge of electronic and electric processes in the programmable controller· This role involves global travel.Education and Experience Required:· 5 years of experience with customer support – must· Field experience with programmable controllers - must· Knowledge of poultry/agriculture farming and farm management - advantage· Education and experience in computers, networks, IT, and electronics - advantage· Linux knowledge is an advantage Knowledge and Skills Required:· Team player· Fluent English and Hebrew is a must. Other languages are an advantage· Ability to work on multi-disciplinary equipment within a complex environment· Ability to work in a global support organization· High Troubleshooting capabilities to diagnose complex technical problems· Ability to independently complete solution implementations