Technical Support Engineer - P3

Zenity is the first and only holistic platform built to secure and govern AI Agents from buildtime to runtime. We help organizations defend against security threats, meet compliance requirements, and drive business productivity. Trusted by many of the world’s F500 companies, Zenity provides centralized visibility, vulnerability assessments, and governance by continuously scanning business-led development environments. We recently raised $38 million in a Series B funding, solidifying our position as a leader in the industry and enabling us to accelerate our mission of securing AI Agents everywhere.

Zenity is a dynamic startup at the forefront of innovation in the realms of low code, no code, and AI-driven security solutions. Our cutting-edge product operates at the intersection of these technologies, empowering businesses to develop secure software rapidly and efficiently.

About the job:

As a Technical Support Engineer at Zenity, you’ll be on the front lines of our customer experience, helping users resolve complex technical issues, offering expert guidance on best practices, and ensuring our customers succeed with Zenity. Your work will have a direct impact on customer satisfaction and product adoption.

This is more than just a support role—you’ll be a core part of shaping our Support function as we grow. We’re looking for someone who thrives in a fast-paced environment, loves digging into technical details, and is excited about cybersecurity, innovation, and making a difference.

If you're eager to help others, solve meaningful problems, and grow your career in a collaborative, high-impact team—this is the place for you.

Responsibilities:

Deliver customer-facing technical support, including troubleshooting and how-to guidance
Respond to customer inquiries with clear, informative answers within defined SLAs
Escalate complex or high-priority issues to Engineering, ensuring timely resolution and proactive customer communication
On-call support rotation required
Contribute to the Knowledge Base by creating articles, video tutorials, and troubleshooting guides to enhance self-service and user experience
Collaborate cross-functionally with Engineering, Product, and Customer Success to ensure a seamless and aligned customer experience

Requirements:

3+ years of customer support experience in security posture management and detection/response systems
Strong understanding of AppSec principles and experience integrating security into development workflows
Familiarity with low-code/no-code platforms and AI technologies; passion for staying current with industry trends
Excellent written and verbal communication skills; able to engage both technical and non-technical audiences
Strong problem-solving skills and adaptability in fast-paced, startup environments
Understanding of data pipelines and product functionality
Basic technical writing abilities
Experience with observability tools, particularly Datadog