VP Customer Success

Description:

Are you ready to lead the way in revolutionizing industries with cutting-edge data solutions? 

At Vetric, we're not just another tech company - we’re shaping the future of data. We’re on a mission to empower businesses with the insights they need, driving digital transformation with innovative, high-impact solutions.

We’re looking for a Director of Sales - a unique opportunity to join a fast-growing team and play a key leading role in building lasting, high-impact partnerships.

Why Vetric?

Vetric is the secret weapon for companies across cybersecurity, digital risk protection and business intelligence. We are the industry leader: Turning messy, fragmented web data into rock-solid, structured, stable, and scalable pipelines. We get rid of the noise so our customers can move fast, stay sharp, and focus on what matters.

Position Overview

We’re hiring a VP of Customer Success to lead our post-sales organization. You will build and manage the Customer Success team, own customer relationships, and ensure every customer gets maximum value from Vetric. This is a leadership role in a technical, API-driven environment. The position requires willingness to travel internationally at least once per quarter, to destinations in Europe or the United States.

Key Responsibilities

• Build and scale the Customer Success team and its processes, while supporting cross-functional teams.
• Own onboarding, support, adoption, renewals, and expansions
• Develop customer health metrics, playbooks, and reporting
• Build strong relationships with key customers
• Partner with Product and Engineering to bring the customer voice into the roadmap
• Drive retention, reduce churn, and support revenue growth

• 8+ years in SaaS Customer Success, including at least 5 years in VP leadership experience
• Strong technical background (APIs, data platforms, or developer tools)
• Track record of improving retention and customer outcomes
• Excellent communication and relationship-building skills
• Comfortable in a remote, fast-moving startup environment
• English – native-level proficiency

We’d be lucky if you had:

• Knowledge in data solution fields.
• Experience working with Dev Tools products

Why Join Vetric

• Join a profitable, fast-scaling startup defining the next generation of public data access.
• Work in a collaborative, innovative, remote-first culture that values ownership and excellence.