Security Operations- Incident Response Team Manager

We are seeking an experienced and highly motivated Security Operations / Incident Response Team Manager to lead our 24x7 security operations team. The ideal candidate will bring a minimum of 5 years of experience in managing teams that operate continuously, ensuring our customers’ security posture remains robust and resilient against evolving email and browser threats. This role requires a strong leader who can oversee incident response, drive operational excellence, and foster a culture of continuous improvement within the team.

Key Responsibilities:

Team Leadership & Management:

Lead and mentor a team of security analysts, incident responders, and support staff in a 24x7 operational environment.

Establish performance metrics, set goals, and conduct regular performance reviews.

Foster a collaborative and supportive team culture.

Incident Response Oversight:

Coordinate and manage the response to security incidents, ensuring timely resolution and thorough post-incident actions.

Develop and maintain incident response playbooks and procedures.

Act as the point of escalation for critical security incidents.

Operational Management:

Ensure the Incident Response Team is effectively staffed and equipped to meet operational demands around the clock.

Develop schedules and on-call rotations to maintain 24x7 coverage.

Monitor and manage operational KPIs, ensuring the team meets established service levels.

Strategic Planning & Continuous Improvement:

Identify areas for process improvement and implement changes to enhance team efficiency and effectiveness.

Stay updated on emerging threats and technologies to inform security strategy and operations.

Collaborate with other teams to provide the best protection to our customers.

Customer Engagement:

Work closely with customers to understand their security needs and provide timely updates on incidents and resolutions.

Ensure high levels of customer satisfaction through effective communication and service delivery.

Qualifications and Experience:

Bachelor's degree in computer science, Information Security, or a related field. Equivalent experience will also be considered.

Minimum of 5 years of experience managing a 24x7 security operations or incident response team.

Strong understanding of cybersecurity principles, threat detection, incident response, and forensic investigation.

Experience with security tools and technologies, including SIEM, EDR, etc.

Proven ability to manage high-pressure situations and prioritize tasks effectively.

Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical stakeholders.

Good written and spoken English is essential for effective communication with customers and team members.

Relevant certifications such as CISSP, CISM, are highly desirable.

Preferred Skills:

Experience working with Email and Browser security solutions

Familiarity with cloud security and modern IT environments (e.g., AWS, Azure, containerized systems).

Experience in threat hunting and proactive detection techniques.

Why Join Us?

Opportunity to lead a critical function in a dynamic and forward-thinking organization.

Work with cutting-edge security technologies and strategies.

Competitive salary, benefits, and opportunities for professional growth.

A supportive work environment that values innovation and collaboration.