Customer Service Representative - Remote (Israel)

Jerusalem, Jerusalem District

We are looking for Customer Service professionals to join our growing iPostal1 family. iPostal1 is the leader in the digital mailbox industry, having pioneered digital mailboxes and mail management software since 2007. Our network of digital mailbox locations is the largest and fastest-growing with more than 3,000 mail center addresses across the U.S. and abroad. As an iPostal1 Customer Service Representative, you will be responsible for answering customers’ emails in a prompt and professional fashion, identifying the level of assistance needed, assisting with onboarding customers, managing customer expectations and delivering information in a well-organized and compassionate manner. This is a fully remote, work from home opportunity.

If you excel at problem-solving and enjoy assisting customers, this opportunity could be right for you!

POSITION SUMMARY

This role is responsible for managing new customer inquiries, as well as reviewing the paperwork and tickets submitted to set up their accounts. The individual in this position will also handle first- and/or second-tier customer service tickets and emails.

PRINCIPAL ACCOUNTABILITIES

Obtain and utilize an in-depth knowledge of the United States Postal Service (USPS) specialized form to receive mail and recipient approval process
Review and verify confidential information while adhering to security protocols
Respond to customer inquiries submitted via email in a clear, courteous and timely manner
Agents are expected to pay close attention to detail and ensure accuracy
Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
Manage customer expectations
Actively engage with customers
Maintain detailed records of all email correspondence and form approval processes in the company's database
Work collaboratively with other team members to ensure customer needs are met
Additional duties as assigned

REQUIRED EXPERIENCE

Previous experience in a customer service-oriented role
One to two years of relevant work / business experience
Excellent verbal and written communication skills
Active listening skills
Results oriented
Strong work ethic
Detail-oriented with the ability to review and approve forms with accuracy
Proficient in using email platforms and basic office software (e.g., Microsoft Office or Google Suite).
Ability to work independently and manage time effectively in a remote or office-based setting
Ability to maintain professionalism and composure when handling challenging or sensitive customer issues

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.