Field Application Engineer - AI Accelerators

Description:

Hailo is a leading high-tech company, developing top-performing AI processors for edge devices in various industries. We combine an extensive understanding of the way neural networks operate, with our team’s expertise in SW and HW architecture, to develop products that transform the way we use machines to perceive and analyze the world around us.

Our company is led by a group of experts from a wide range of disciplines, combining experience from elite intelligence units as well as leading tech companies in Israel and abroad, with a track record of executing complex projects from the ground up.  As an AI chip company, we believe that AI can help us create a better, safer, more productive, and more convenient world. For this to happen, AI needs to be available at scale and on the edge. 

To this end, our team of hardware and software leaders is developing top-performing AI processors, dedicated to AI tasks on edge devices in a wide variety of applications and industries including smart cities, automotive, manufacturing, agriculture, retail, and many more. With hundreds of customer programs around the world, and a wide ecosystem of software and hardware partners, Hailo is leading the edge AI revolution.

In this position

You will serve as the primary technical interface between Hailo and its customers for our AI accelerator product line, including the Hailo-8, Hailo-10, and future accelerator platforms. You will support customers through the full product lifecycle — from pre-sale technical engagement and proof-of-concept development through production deployment and ongoing field support. You will work hand-in-hand with R&D to investigate and resolve complex issues, develop reference applications and demos, and act as a trusted technical advisor to both customers and internal teams.

• Develop a comprehensive understanding of each customer's use case, system architecture, and integration requirements, serving as their primary technical point of contact for all accelerator-related topics.
• Provide deep technical support across the Hailo accelerator portfolio (Hailo-8, Hailo-10, and upcoming platforms), including HailoRT, the Dataflow Compiler, model compilation, and runtime integration.
• Reproduce, investigate, and drive resolution of complex hardware and software issues in close collaboration with R&D, spanning PCIe integration, driver-level debugging, inference pipeline optimization, and power management.
• Lead technical alignment with customers — clearly communicating issue status, setting expectations, coordinating across internal teams, and ensuring customer satisfaction.
• Design and implement customer-facing demo and reference applications in C/C++, showcasing accelerator capabilities at major industry events such as CES and other trade shows.
• Support pre-sale technical activities including solution scoping, feasibility assessments, and technical presentations to prospective customers.
• Provide knowledge transfer and technical enablement to FAEs and partners to scale field support effectiveness.
• Collaborate closely with R&D, Product, and Business teams to translate customer needs into actionable product requirements and roadmap input.