Associate Technical Support Consultant

Associate Technical Support Consultant

Altera Digital Health

Be'er-Sheva

Altera Digital Health is looking for an enthusiastic Associate Technical Support Consultant to join our innovative global team. This is an exceptional opportunity to launch your career within a leading digital healthcare company, gain hands-on experience, and grow your skill set through structured training and professional development. You'll collaborate with long-term clients, build professional relationships, and tackle unique challenges. If you're ready to embark on an exciting career journey, apply today!

What Can We Offer You?

Comprehensive Benefits: Enjoy private medical cover and a range of other benefits.
Competitive Salary: We offer a salary package that is aligned with current market rates.
Flexible Working Arrangements: Balance your work life with options for remote and office work.
Career Progression: Benefit from structured career growth opportunities, including mentorship and training programs.

Major Job Responsibilities:

Utilize your skills in Windows Server and Azure to troubleshoot and resolve technical issues.
Diagnose and address complex customer queries using our ticketing system, covering system configurations, product functionality, and bug/enhancement issues.
Track and document incoming support requests, ensuring accurate notation of customer problems or issues.
Liaise with our product development team to suggest improvements and identify potential problems with existing designs.
Stay current with emerging technologies, design changes, and new products.
Provide top-notch support to our Australian clients, ensuring tickets are handled with priority.
Troubleshoot challenging technical issues and develop effective solutions.
Efficiently manage queries within the digital healthcare space, ensuring timely and accurate resolutions.

Role Requirements:

Bachelor's degree in computer science or a related field.
A strong passion for technology, an eagerness to learn and a proactive attitude.
Excellent knowledge of Windows Server.
Prior experience in a similar support role, including ticket handling and troubleshooting, is a plus.
Experience with healthcare products in a support environment is desirable but not required.

Working Arrangements:

Standard workweek or as defined by assignment requirements.
Flexibility to work in a standard office environment or remotely.
Availability for after-hours, on-call support, and holidays as needed.
Expect on-call and after-hours work during peak times, including end of month/quarter/year; during these times, PTO is limited to meet business needs.