Head of Field Services

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

As Head of Field Services at Thermo Fisher Scientific Israel, you will play a pivotal, strategic role in establishing and scaling Thermo Fisher's field service organization in Israel.

This executive-level position and first hire requires you to design and implement a comprehensive service operating model and organization structure, encompassing systems, processes, service coverage, and talent strategy.

You will be responsible for building and leading a high-performing team of field service engineers, directly impacting the success of Thermo Fisher's operations in Israel.

In this senior management position, you'll guide a talented team delivering exceptional service support for sophisticated scientific equipment and systems. This role involves managing field service operations, enhancing customer satisfaction, and achieving business objectives. You'll develop and implement service strategies, oversee installation, maintenance, and repair activities, while building strong relationships with customers and internal stakeholders.

You will be accountable for service delivery, operational excellence, and customer satisfaction, working closely with commercial, operations, and global service teams to ensure a seamless customer experience. Through this role, you will enable reliable, high-quality support that helps our customers make the world healthier, cleaner, and safer.

Working closely with commercial teams, you'll identify new business opportunities and ensure service excellence. This role offers opportunities to advance service delivery while contributing to our mission of enabling customers to make the world healthier, cleaner, and safer.

REQUIREMENTS:

Advanced Degree plus 6 years of experience, or bachelor’s degree plus 8 years of experience in technical service operations or related industry with proven expertise in complex system troubleshooting and repair
Preferred Fields of Study: Engineering, Sciences, Business, or related field
Additional technical certifications beneficial
5+ years of demonstrated management experience leading field service teams
Experience managing multi-million-dollar P&L responsibility
Experience developing and implementing service strategies to drive growth and operational excellence
Strong business acumen with ability to analyze financial metrics and drive profitability
Strong leadership skills with ability to build, mentor, and develop teams
Excellent project management and problem-solving capabilities
Strong customer relationship management skills
Demonstrated success in enhancing customer satisfaction and service quality
Experience with continuous improvement methodologies (Six Sigma, PPI)
Advanced communication and presentation skills in English
Proficiency with business software applications (MS Office, CRM, ERP systems)
Ability to work effectively in a matrix organization across multiple stakeholders
Ability to travel out of the country 20%
Valid driver's license and ability to travel up to 50% within assigned territory inside the country
Additional language skills preferred
Experience with scientific instrumentation, laboratory environments, or regulated industries preferred
Work days Sunday - Thursday