Service Desk Specialist

Service Desk Specialist
We are looking for a hands-on Service Desk Specialist to serve as the primary IT focal point at our new site. This position combines Service Desk support with local IT infrastructure ownership.
You will support employees, maintain workplace technology, troubleshoot systems and connectivity, manage incidents, and coordinate with central IT teams.
The role combines end-user support with local systems and infrastructure responsibilities, including:

Providing on-site and remote technical support
Installing and troubleshooting computers, software, printers, and meeting-room equipment
Supporting Microsoft 365, Active Directory, permissions, MFA, DNS, DHCP, and NAC
Troubleshooting local networks, switches, Wi-Fi, and connectivity
Managing incidents and service requests through our ticketing system
Supporting employee onboarding, offboarding, IT assets, and documentation
Coordinating escalations and infrastructure activities with central IT teams
Managing an extensive VMware virtual environment
Maintaining backups and replications and safeguarding company data

Requirements:

3+ years of experience in IT support or system administration
Strong knowledge of Windows, Microsoft 365, Active Directory, networking, and endpoint support
Excellent troubleshooting and customer service skills
Ability to work independently and take full ownership of site IT operations
Knowledge of IT security systems, including AV/EDR solutions, NAC, vulnerability assessment tools, patch management, and server hardening, is an advantage
Familiarity with firewalls (FortiGate) is an advantage
High-level written and verbal Hebrew and English