Junior Account Manager / Customer Success

Description

Ciklum is looking for a Junior Account Manager / Customer Success to join our team full-time in Tel Aviv, Israel.

We are a leading global product engineering and digital services company that unites 4000+ seasoned professionals globally on various projects in healthcare, fintech, travel, sportswear, entertainment, and security. Ciklum delivers high-impact technology solutions to Fortune 500 and fast-growing organisations worldwide.

About the role:

As a Junior Account Manager / Customer Success you will be working with startup companies in the Israel market.
It’s an exciting time for us here at Ciklum, we’re growing fast and as a result, are looking for great people who will join a fast-paced working environment within a driving & dynamic team.

Responsibilities
Manage a portfolio of clients, and build strong, sustainable long-term relationships to meet/exceed the mutual aims of both parties
Work closely with the Account Management lead, technical and go-to-market teams at Ciklum, to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum’s services and solutions and meet the clients’ needs
Identify and manage engagement risks, flagging issues early to the Account Management Lead and work together on a resolution
Act as the first level of support for client escalations and work together with the Account Management lead or Regional GM to resolve the situation
Work closely with Ciklum’s global team supporting the Israeli account, mostly in Europe
Achieve annual targets/quotas and KPI’s for the portfolio
Lead opportunities through all stages of the sales process from prospect to delivery, with the assistance and mentorship of the Account Management Lead
Assist the Regional GM and the Account Management Lead with administration related to the entire customer base in the region
Requirements
1-2 years of experience in Customer Success / Support positions
Good communication skills
A responsible, structured, and curious personality
A background in Account Management/ Project Management or Agile – will be a big plus
Technology industry background with experience in Nearshore Outsourcing a big plus
Analytical with the ability to build lasting relationships within SMB companies
An ambitious target-focused individual with a thirst for progression and growth
Team player with the ability to work with multiple teams within a diverse global organization
What's in it for you
A unique working environment where you communicate and work directly with clients
Variety of knowledge-sharing, training, and self-development opportunities
Competitive salary and work conditions
Cool and central located offices with a warm atmosphere which creates good working conditions
Be part of a Global Sales organization in a fast-growing large international company

Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.