Tier 1 Customer Support - Student Position

Description:

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.

Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter

As a Tier 1 Customer Support you will be responsible for: 

• Be the first line of defense and escalation for any technical issues
• Elegantly handle customer requests and maintain Rapyd’s SLA & customer satisfaction
• Escalate and own issues internally and externally with service providers / partners
• Develop monitoring tools for the production environment
• Extend our knowledge base
• Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer’s issues
• Cover "on-call" shifts as needed to support our global coverage model

• At least 3 semesters (1.5 years) left until graduation
• Proficient in English 
• Able to work independently from our regional office and home
• Customer facing experience in a B2B global company
• Knowledge of API management and bug reporting tools
• Ability to work under pressure in a fast-paced environment
• Great technical writing and verbal communication skills
• Strong troubleshooting skills using multiple tools / logs correlation 
• Knowledge in the following tools: SQL, Postman, Kibana, Jira , Confluence.
• Experience in the payments industry - Big Advantage

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