Information Systems Analyst (CRM)

Description:

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.

Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter

As an Information Systems Analyst, you will be responsible for: 

• Lead the implementation of HubSpot as the company’s primary CRM, ensuring a smooth migration from Salesforce (including data migration, integrations, and process adaptations).
• Manage HubSpot, including configuring pipelines, automation, workflows, and integrations with other business applications.
• Manage end-to-end projects, including full definition, design, development, training, documentation, and communication with stakeholders.
• Provide ongoing technical support for HubSpot and other business applications, troubleshooting and resolving issues efficiently.
• Evaluate, customize, and implement solutions to optimize sales, marketing, and customer support processes.
• Collaborate with various departments to analyze business needs and translate them
• into system requirements and technical solutions.
• Develop workflow automations and integrations.
• Manage and prioritize change requests, including risk assessment and work plans.

• At least 2 years of experience as a business application analyst, project manager, or system analyst (preferably in SaaS companies). Hands-on experience with HubSpot, including building workflows, custom properties, automation, and integrations.
• Experience with Salesforce system, including building workflows.
• Jira administration experience, including workflow customization and automation.
• Strong understanding of sales, marketing, and customer support processes, with experience in end-to-end CRM implementations.
• Experience with APIs and system integrations (advantage).
• Ability to analyze business processes and translate them into technical solutions.
• Strong troubleshooting, problem-solving, and multi-tasking skills.
• Excellent communication skills to effectively engage with stakeholders and present planned projects.
• Ability to manage multiple projects simultaneously and meet deadlines.
• NetSuite experience is an advantage.
• Fluent in English (written and spoken).

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