Customer Support Specialist - Student Position

Description:

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.

Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter

As a Customer Support Specialist, you will be responsible for:

• Providing direct technical and operational support to customers via phone, email and chat
• Responding to customer inquiries and resolving customer issues in a timely and professional manner
• Support both internal teams and customers by responding to events and various technical issues in real-time
• Identifying and escalating more complex issues to higher-level technical support or engineering teams
• Direct communication with worldwide partners
• Tracking the events until problems are resolved, contacting the relevant factors in the organization as needed

• At least 3 semesters (1.5 years) left until graduation
• At least 1 year experience of working in a customer-oriented environment
• Excellent written and verbal communication skills in English
• Excellent troubleshooting skills and ability to work well under pressure
• Being able to work in a fast-paced environment, multitask and meet tight deadlines
• Commitment is required for a minimum of 3 shifts per week, including one night shift, and the availability to work 24/7 shifts, including weekends, nights, and holidays
• Knowledge in working with APIs, HTTP requests, etc. - Advantage
• Experience in Customer Support Similar positions - Advantage