Customer Experience Ops Associate

Description:

We are Tailor Brands. We built a platform that builds businesses. From launching and managing to growing a business, Tailor Brands is the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses.

Our "Guidance Engine" assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard. Through our business-building platform, we’re turning the process of starting, managing, and growing a business into a better experience; we’re simplifying the business journey. At Tailor Brands, we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business.

About the role:

Are you someone who takes pride in doing things right—and making them better? Tailor Brands is seeking a superstar Entry-Level CX Ops Associate to help us deliver seamless services to entrepreneurs across the US. If you thrive on structure, love solving problems, and don’t mind cleaning up a little chaos to create customer delight—we want to meet you.

Responsibilities:

• Become a go-to expert on state business filings, compliance workflows, and our internal tools.
• Take full ownership of operational processes—lead initiatives, track performance, and constantly improve.
• Deliver outstanding customer experiences through direct communication—email, chat, or otherwise.
• Tackle customer challenges head-on with empathy, accuracy, and speed—especially when things get messy.
• Spot inefficiencies and drive the change needed to bring the operation towards success—map, document, and optimize how things get done.
• Step in wherever needed—take initiative without waiting for permission.
• Think creatively and solve problems outside the box, even in repetitive tasks.
• Advocate for the voice of the customer—feed insights to teams across the company to make our product and service better.

Who you are:

• Detail-obsessed and process-driven—you love lists, checklists, and turning chaos into clarity.
• A natural Multi-tasker and problem-solver who isn’t afraid of messy situations—you jump in and leave things better than you found them.
• Customer-first mindset—you genuinely enjoy helping others and making their lives easier.
• A confident communicator, especially in writing—you’re calm, clear, and professional.
• Proactive and accountable—you take ownership, see things through, and raise your hand when you spot something broken.
• Creative and curious—you bring fresh ideas and a hunger to learn.
• Ready to grow with the company and take on more responsibility over time.

Requirements:

• Bachelor's degree in a relevant field 
• Operations, customer-facing, support or project management experience
• Excellent with spreadsheets, workflow tools and ticketing systems
• Native English speaker