IT Specialist

Description:

For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That’s exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.

Riverside’s technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.

About the Engineering Team

We’re a team of smart, curious engineers building scalable, reliable systems that power content creation for millions. We work with modern web technologies, tackle real-world challenges in distributed systems, and keep things practical—no overengineering, just solid solutions. If you love solving tough problems, moving fast, and building tech that creators actually use, you’ll fit right in.

On your day to day

We are looking for a skilled IT Specialist to maintain and enhance our company’s IT services and infrastructure, ensuring seamless operations while supporting business growth. This role requires strong communication skills, teamwork, and the ability to collaborate effectively across departments.

Provide IT support, training, and onboarding assistance to new employees, including workstation setup, account provisioning, and ongoing technical guidance as needed. Troubleshoot and resolve issues related to IT equipment, systems, and network connectivity to ensure minimal downtime and uninterrupted business operations. Develop and implement automation scripts and tools to streamline IT processes, improve operational efficiency, and reduce manual workloads. Configure, manage, and maintain core IT infrastructure solutions, including Identity Providers (IdP), Mobile Device Management (MDM) platforms, Google Workspace, and related enterprise systems. Collaborate closely with the security team to implement and maintain IT security solutions, enforce best practices, and support company-wide security initiatives. Coordinate with external IT vendors to procure, maintain, and optimize technology products and services.

What Will Make You Stand Out?

• Minimum 3 years of experience in an IT support role in a technical environment.
• Proficiency in managing and troubleshooting macOS and Windows environments.
• Good understanding of Workflow Automation and scripting experience.
• Practical experience with Google Workspace or equivalent
• Strong technical troubleshooting and problem-solving skills are essential.
• Critical thinker
• Ability to work independently and in a team environment
• Excellent written and verbal Communication in Hebrew and English

Advantages:

• Experience with VPN, ZTNA, or EDR
• Experience with MDM solutions
• Experience with IdP solutions

Bottom line? If you wanna take part in transforming how people and businesses share their stories globally, Riverside’s your place. The work is challenging, the culture is fast-paced, and the people are exceptionally brilliant. And if that’s not enough, we guarantee that your ideas will genuinely make an impact.