Knowledge Base Writer

Description:

About Riverside

For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That’s exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.

Riverside’s technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.

About the Knowledge Team:

At Riverside, the Knowledge Team makes sure the right information is always at your fingertips. We create high-quality resources that help users get the most out of Riverside and solve problems on their own—enabling self-service support. Behind the scenes, we power the success of our customer-facing teams with clear, up-to-date documentation, training, and onboarding materials. Our super power is turning complex information into simple, accessible knowledge. If you're driven by clarity, collaboration, and the power of well-organized knowledge, you’ll thrive here.

In your day to day:

In your day-to-day, you will

• Work closely with Riverside’s Product Team to learn about new features and create supporting content, including writing and updating feature overview pages, how-to articles, as well as producing the accompanying FAQs, images, graphics, GIFs, tables, and charts.
• Design the Help Center and maintain its organization and layout.
• Work alongside the Support Team and Customer Success Team to understand gaps in user knowledge and areas of product confusion to define content that is needed.
• Serve as the knowledge expert internally at the company, especially to our ‘Go to Market’ team, answering product related questions on our internal channels. 
• Use tools like Figma, Zendesk, Canva, and Jira.

What will make you stand out?

• Native English speaker - A must.
• 2 years of experience in a writing / enablement / Support role in a Saas company.
• Strong writing skills, with the ability to write for all audiences, including highly technical users and new users. 
• Ability to grasp complex technical concepts quickly and translate them into clear and concise documentation.
• Inquisitive, with the drive to obtain information independently through research and experimentation.
• Ability to work in a fast-paced and dynamic environment. 
• Knowledge of audio/video concepts and podcasting industry - a plus.

Bottom line? 

• If you wanna take part in transforming how people and businesses share their stories globally, Riverside’s your place. The work is challenging, the culture is fast-paced, and the people are exceptionally brilliant. And if that’s not enough, we guarantee that your ideas will genuinely make an impact.