Field service person

Description:

Bagira is a leader in the field of training and simulation systems with a track record of delivering high-end, customized, cost-effective solutions for mission readiness. Bagira’s simulators are being used by hundreds of thousands of soldiers at more than 40 sites worldwide.

Bagira is looking for an FSP to join our team at Bagira.

As a Field service person, you will work on our highly scalable, multi-disciplinary complex systems, collaborating with professionals across the different units of Bagira, perform system maintenance and provide customer support as needed.

What will your job look like

• Preparing new setups (wiring, hardware configurations, firmware, and OS installations etc.)
• Performing maintenance and support at customer sites worldwide
• Learning, investigating, testing, and implementing new equipment and firmware, into existing environments
• Collaborate with internal teams to improve service delivery and product performance.
• Responsible for the installation, configuration, and maintenance (Tier 3)
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• Working closely with our technical teams (architects, developers, PMs, and POs) to troubleshoot and resolve complex software issues, replicating customer environments and network problems as needed.
• Travel to customer locations as required, sometimes on short notice.

• Previously experience as Integration\Application Engineer, IT System Administrator, Professional Services OR recent graduate in Computer Science/Information Systems/equivalent
• Knowledge and understanding of operating systems (Windows – A must, Linux - Advantage)
• High technical troubleshooting and debugging skills
• Familiarity with scripting languages (PowerShell, Python, Bash)
• Familiarity with SQL basic queries
• Knowledge and understanding of network topology - An advantage
• Ability to write technical and procedures documentation - An advantage
• High-level English, additional languages are an advantage.