Integration Support Engineer

Nayax is looking for an Integration Support Engineer to join the Professional Services department. As an Integration Support Engineer, you will facilitate integration for partners and customers. You will manage the integrations from the start through development, certification testing and production. You will understand the customers’ needs and technical and operational constraints, and work with all stakeholders to ensure appropriate delivery.

IN THIS POSITION YOU WILL:

Manage integrations with business partners from start to finish, providing technical integration guidance, support, and certification of the integrations.
Become a focal point for technical issues and requests related to the implementation of Nayax API’s
Escalating issues and development cases to product and R&D teams
Engage with a variety of teams across the organization (Dev, QA, Customer Success, Customer support Product etc.)
Maintain and constantly improve an internal knowledge base and workflows.
Guide and assist customers through the implementation processes.
Accompany the sales activity by providing technical explanations to the client, understanding the work environment and client requirements, and customizing the solution and sale to those requirements, providing an effective service on time within the company’s SLA.

Requirements:

WE ARE LOOKING FOR SOMEONE WITH:

Practical Engineer or equivalent experience (3 years of technical T2/T3 support/Integration support or QA) preferably in a related customer-facing role.
Strong technical skills with the ability to learn new technologies quickly & independently.
Fluent in English - excellent writing and speaking are a must. Hebrew at a good level.
People person who enjoy customer interaction and getting customers excited about Nayax solutions
Team player with great communication skills, capable of motivating coworkers.
Experience with OCPP/OCPI – an advantage.

Who we are:

Nayax is a leading global end-to-end retail technology platform for unattended & attended commerce. Our mission is to simplify commerce and payments for retailers while driving growth, optimizing operations, and enhancing consumer engagement.

With a strong global presence over the past 17 years, our core products and innovative solutions provide ample professional development opportunities and a strong sense of community within our organization.

Nayax Israel is our largest site, housing over 20 different departments and located in the prestigious Herzliya Hills, just a short drive north of Tel Aviv or a very short walk from the train station.

Our open space offices accommodate our 400+ employees and when we’re not hard at work, you can find us enjoying an afternoon coffee on the balcony.

For a glimpse of what it's like to work at Nayax, check out our Instagram account! https://bit.ly/3G3QDc4.

Check out Nayax's page under "Best Cool Israeli Companies 2022" by Secret Tel-Aviv: https://bit.ly/3LqzElA.

Nayax is constantly growing and we are always on the lookout for enthusiastic, innovative and eager individuals to join us in our growth!