Business Operations Manager

Description:

WSC Sports, the pioneer in AI-powered sports content technology, empowers their clients world-wide to connect with their fans through AI-tailored sports content experiences. WSC Sports’ platform automates the creation, management and distribution of content, enabling sports rights holders to expand reach, grow fan bases, and unlock revenue opportunities across digital platforms.

Why WSC Sports:

You’ll work in an awesome environment alongside some of the most innovative people in the industry, using cutting-edge technologies and tools (video editing, Gen AI, data, etc.). At WSC Sports, you have the opportunity to directly influence the products and tools used by our clients, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN - and that’s just the beginning of what WSC Sports has to offer! Join us and be a part of the best team in tech as we Fuel the Fandom worldwide.

We are looking for a Business Operations Manager to join the Business Operations team and play a key role in scaling our revenue organization.

This is a hands-on, cross-functional role focused on orchestrating execution across teams, designing and operationalizing end-to-end workflows, and ensuring the business can scale efficiently as complexity grows.

You will work across Sales, Customer Success, Account Management, Product, and Operations, owning processes, systems, and execution frameworks that support the full customer lifecycle, from pre-sale through delivery, launch, growth, and renewal.

We’re looking for someone with Proven experience operating in a scaling B2B SaaS organization, deep operational thinking, high ownership, and real curiosity for systems, automation, and how technology enables scale.

What you’ll do

• Own and evolve end-to-end revenue and customer lifecycle processes, with clear standards, ownership, and success criteria
• Design, document, and maintain operational workflows that are scalable, measurable, and consistently adopted across teams
• Translate business needs into system logic, automations, validations, and reporting. Working closely with other Ops and the business application team when needed.
• Lead cross-functional initiatives from definition through execution, including scope, timelines, dependencies, risks, and rollout
• Define, track, and operationalize KPIs and health metrics (usage, risk, delivery, performance), and drive visibility and accountability across the org
• Own and continuously improve existing workflows, tools, and ways of working as the organization scales
• Drive consistency and alignment across regions and teams, ensuring processes are followed and knowledge is shared
• Identify gaps, inefficiencies, and risks in day-to-day operations, and proactively propose and implement solutions

What you’ll need

• 3+ years of experience in Business Operations, Revenue Operations, Sales Ops, or CS Ops in a SaaS environment
• Proven experience designing and owning cross-functional processes E2E
• Strong hands-on experience with Salesforce, Jira, and CS tools (Planhat or similar)
• Strong analytical and structuring skills: ability to turn ambiguity into clear processes, logic, and decisions
• High ownership, execution mindset, and the ability to manage multiple initiatives in parallel
• Excellent communication skills - comfortable working with stakeholders at all levels
• Team player with strong interpersonal skills, positive energy, and a pragmatic approach

Bonus points

• Passion for sports ⚽🏀