Customer Support Specialist

Description:

WSC Sports, the pioneer in AI-powered content technology, empowers more than 460 clients worldwide to connect with their fans through AI-tailored sports content experiences. Our platform automates content creation, management, and distribution, enabling media rights holders to expand reach, grow fan bases, and unlock revenue opportunities across digital platforms.

Why WSC Sports:

You'll work in an exciting environment alongside some of the most innovative people in the industry, using cutting-edge tools and technologies. At WSC Sports, you have the opportunity to directly influence the products and solutions used by our clients worldwide, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN - and that's just the beginning of what we have to offer! Join us and be a part of the best tech team as we Fuel The Fandom.

What you’ll do:

• Respond to customer support inquiries as quickly and accurately as possible
• Become an expert user of all WSC Sports products
• Reproduce and provide updates to customers regarding reported issues/defects
• Manage communication with other departments
• Make sure customers tickets are being handled properly and according to SLA

What you’ll need:

• Full-Time position, working in 24/7 shifts, including night weekends and holidays
• Fluent English (both written and verbal)
• Client-oriented
• Team player
• Quick learner, independent and detail-oriented
• Perform multiple tasks and prioritize
• Technology-oriented with analytical thinking and problem-solving skills
• Great communication skills

Bonus Points

• Experience in similar roles
• Interest in sports