Charm Security-Product Manager

Description:

Charm Security is building the first Customer Security Platform that proactively protects people from scams and social engineering attacks. We combine real-time detection, behavioral insights, and AI-driven interventions to prevent harm before it happens.

We’re looking for a hands-on, mission-driven Product Manager to help us build products that truly protect people. You’ll lead key initiatives across discovery, delivery, and iteration, working closely with engineering, design, and customer teams to bring high-impact features to life.

You’ll own your domain from end to end: defining the vision, aligning stakeholders, and making decisions that balance speed, quality, and impact. You’ll also help shape how we use AI and real-time agentic systems to detect scams and intervene effectively while always keeping the human at the center.

What You’ll Do-

• Own and drive product initiatives from idea to launch, with full accountability for delivery and outcomes.
• Work closely with customers and fraud analysts to understand pain points, edge cases, and unmet needs.
• Define and prioritize product requirements that align with our mission, user goals, and technical feasibility.
• Partner tightly with engineering to ship quickly and iteratively without losing sight of long-term strategy.
• Collaborate on UX and system behavior for real-time interventions, messaging, and adaptive flows.
• Use data and feedback loops to measure success and drive continuous improvement.
• Keep a pulse on evolving scam patterns, fraud tactics, and regulatory shifts that inform product decisions.
• Contribute to our product culture, roadmap planning, and team rituals as an early key hire.

• 5+ years of product management experience, including ownership of user-facing features from ideation to launch.
• Direct experience building products that leverage AI or intelligent systems (e.g. ML models, LLMs, NLP, decision engines, or automation agents).
• Proven ability to work cross-functionally with engineering, data, and design teams to deliver real-world, production-grade systems.
• Strong product instincts - able to prioritize, simplify, and deliver value in complex domains.
• A proactive, ownership-driven mindset. You lead, align, and move things forward independently.
• Excellent written and verbal communication skills, especially in complex or technical environments.

Nice-to-Have

• Experience with GenAI, LLMs, or agent frameworks (LangChain, AutoGPT-style orchestration, etc.).
• Domain expertise in fraud, scams, cybersecurity, or financial services.
• Familiarity with RAG pipelines, model evaluation, prompt design, or real-time ML pipelines.
• Comfort working with behavioral scientists or designing interventions that change human behavior.
• Background in early-stage startups or experience building v1 products in ambiguous spaces.

Why Charm

• You’ll work on a meaningful problem that affects millions of people and has massive societal impact.
• You’ll help define the company’s product DNA as part of a tight-knit, mission-driven team.
• You’ll own your domain, not just run backlogs. This is a chance to leave your fingerprint on every part of the product.
• You’ll move fast, but with care - balancing speed with insight to do things right.
• You’ll work with great people who are humble, sharp, and passionate about building something that matters.