Wisor.AI-Head of Customer Operation & Data

Description:

Wisor.AI is a fast-growing tech startup revolutionizing the logistics and Freight Forwarding industry.

We’ve developed an innovative platform that integrates AI into daily workflows, empowering freight forwarders to grow and become more profitable.

This is a key role at the heart of our operations, with a direct impact on service quality, accuracy, and the scalable infrastructure supporting our growth.

We’re looking for a mature, responsible, and independent team member – someone who’s proactive, driven by purpose, and doesn’t wait for instructions but takes initiative to improve and move things forward.

Join us on a challenging and rewarding journey, alongside top-tier professionals and a culture that blends excellence with enjoyment.

Lead customer-facing operational processes and data management by building a precise, scalable, and efficient infrastructure that supports business growth and delivers clear value to our customers.

Responsibilities

• Manage our offshore team in the Philippines – day-to-day management and leadership
• Define clear operational goals and KPIs for the team
• Continuously monitor and drive performance improvements
• Establish and enforce professional standards, provide hands-on training and guidance
• Own all aspects of data operations (local & offshore)
• Ensure process consistency and standardization across the board
• Drive continuous improvement in workflows and reduce operational errors
• Design and maintain fast, clear, and efficient data flows

Customer Onboarding Ownership

• Plan and lead a value-driven, efficient onboarding process
• Define what, when, and how data is integrated for each new customer
• Ensure onboarding foundations support future account expansion
• Measure, improve, and align with business goals

Data & Performance Analytics

• Monitor performance trends across teams and processes
• Own the team’s delivery against business and operational KPIs (quality, accuracy, speed)
• Drive cost reduction, operational effectiveness, and customer value

Success Metrics

• Error rate and data accuracy
• SLA / turnaround time per customer or file
• Quality and consistency of onboarding process
• Performance of the offshore team in the Philippines
• Continuous quarterly performance improvement

• 3+ years of experience in the Freight Forwarding industry (Sales, Operations, Pricing, Customer Service, etc.)
• Strong Excel skills and analytical abilities
• Proven experience in building and optimizing operational processes
• Prior management experience – preferably with remote/international teams
• Highly independent, proactive, and results-oriented
• Strong interpersonal and leadership skills
• High level of English (written and verbal)
• Experience with KPI tracking and dashboard reporting – a plus
• Experience in B2B customer communication – a plus
• Experience leading operational change and implementing scalable methodologies – a plus

https://wisor.bamboohr.com/careers/65