Customer Service Coordinator

Description:

Medison offers hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets.

As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead, and work relentlessly to bring therapy to patients in need, no matter where they live.

Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve.

We are a dynamic, fast-paced company, operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us!

As a Customer Service Coordinator, you will support our customers from the time they send us their orders until they receive the products.

Processing orders from customers received via email, fax, and automatic interfaces. Answering phone calls and providing an estimated schedule for the delivery of the products.  

• Receiving orders via automatic interfaces, inputting them, and processing the orders.
• Issuing the packing slip and invoice.
• Handling the packing slip, scanning it, and charging according to the type of customer.
• Processing returns and financial credits.
• Answering phone calls from customers.
• Answering internal phone calls from marketing employees and bookkeepers. 

• 1-3 years of Customer Service work experience
• Excellent Communication Skills - able to speak clearly, concisely, and accurately to ensure effective department operations.
• Computer Skills- proficient in MS Office (Excel, PowerPoint, Word, and Outlook)
• Ability to work under pressure, prioritize, and manage task management
• Highly service-oriented.
• Ability to work in a team.
• Takes initiative, creative problem solver, and takes personal responsibility.
• Good interpersonal and communication skills.