Global IT Manager

Description:

We are seeking a Global IT Manager to lead and evolve Fiverr’s worldwide IT operations. This senior role oversees our global IT strategy, service delivery, infrastructure, and support teams across multiple locations. The ideal candidate is a service-oriented, highly motivated, and forward-thinking technology leader who thrives in a dynamic, fast-growing, and IT-centric environment.

As the Global IT Manager, you will act as Fiverr’s primary technology focal point for all offices and remote employees, ensuring exceptional IT experiences, operational excellence, and scalable growth. You will guide a high-performing global IT team, drive cross-regional consistency, and partner closely with Security, Engineering, Workplace, and other business units to support strategic initiatives.

You will oversee all aspects of end-user services, device management, SaaS systems, IT asset lifecycle, automation, compliance, and global support frameworks. While this is a leadership role, it remains hands-on with direct involvement in complex escalations, architecture decisions, and critical infrastructure improvements.

• Lead, mentor, and grow Fiverr’s global IT team, including regional IT leads, support engineers, and specialists.
• Own the global IT roadmap: driving standardization, modernization, and long-term scalability.
• Oversee global Tier 1-2 support operations and ensure world-class service levels across time zones.
• Manage the full lifecycle of end-user hardware (primarily macOS), SaaS platforms, identity systems, and collaboration tools.
• Define and optimize global IT processes, documentation, and KPIs.
• Partner with Security and Engineering teams to maintain a robust, secure, and compliant environment.
• Lead global technology rollouts, office build-outs, network upgrades, and enterprise tool implementations.
• Serve as the escalation point for complex technical and operational issues.
• Champion automation, simplification, and system integrations to enhance efficiency (AI driven)
• Manage IT budgets, vendor relationships, and procurement processes.

• Proven experience managing IT teams in fast-paced, multi-site global organizations.
• Strong technical expertise across macOS environments, SaaS ecosystems, networking, security, and identity management.
• Demonstrated ability to design and scale global IT operations and processes.
• Excellent communication, leadership, and stakeholder-management skills.
• Hands-on attitude with the ability to dive deep when needed while maintaining a strategic viewpoint.

At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you.