IT Support Technician

Description:

The company is hiring a hands-on IT Support Technician for its Tel Aviv office to support on-site employees and keep the workplace running smoothly. The role covers desk-side hardware setup, structured cabling and network-room basics, workstation imaging, and end-user support across Windows and macOS — all handled through the company ticketing system against defined SLAs.

On-site 5 days/week at the Tel Aviv office (no remote / hybrid).

• Install, configure and maintain workstations — monitors, docking stations, peripherals, cabling
• Run and manage structured cabling and basic network-room tasks (with guidance)
• Image and prepare laptops/desktops (Windows & macOS); maintain spare-device stock
• Onboard and offboard employees — accounts, access, equipment hand-out and return
• Handle IT support tickets through the company ITSM system against SLAs
• Provide AV and conference-room support for meetings and events
• Manage IT asset inventory and stocktaking
• Apply basic IT security / compliance practices — device hardening, access control, secure disposal
• Escalate complex issues and collaborate with the central IT team

• Desktop hardware install, break/fix & setup — monitors, docking stations, peripherals, cabling
• Networking fundamentals — structured cabling, patch panels, switches, network-room basics, IP / DHCP / DNS
• Windows & macOS desktop support, troubleshooting & imaging
• ITSM / ticketing & SLA handling
• Identity & access — Active Directory / Okta / SSO, employee onboarding & offboarding
• Microsoft 365 / Google Workspace support
• AV / conference-room & meeting-room support
• IT security & compliance basics — device hardening, access control, PII handling

Nice-to-have skills

• MDM / endpoint management (Intune / Autopilot / Jamf)
• IT asset & inventory management / stocktaking
• Basic scripting (PowerShell / Bash)
• Hebrew + English (professional)
• Experience supporting a fast-paced R&D / tech environment