VP Client Success

Description:

The VP Client Success will own the success, growth, and long-term value of company’s existing customer base.

This executive role is built around a clear ambition: to position the company as each client’s indispensable, default partner across execution, consulting, expert services, R&D and technology enablement — the first choice whenever work is outsourced or expertise is needed beyond in-house capabilities.

The VP will lead deep, long-term client partnerships, expand engagement across a broad portfolio of services and solutions (including services, consulting, and reselling), and personally own relationships with the company’s most important clients.

This role combines strategic leadership with hands-on client ownership across startups and mid-to-large organizations.

Key Responsibilities:

Indispensable Client Partnerships

Build long-term, embedded partnerships that position the company as a default and indispensable partner across execution, consulting, expert services, and technology enablement.

Develop a deep understanding of clients’ business, technology, and operating models.

Act as a senior advisor to client executives on decisions related to build vs. buy, in-house vs. outsourced, and platform adoption.

Client Ownership & Executive Engagement

Own overall client success and expansion across existing customer base.

Personally manage and deepen relationships with the company’s top-tier (Tier-1) clients.

Establish trusted executive-level relationships with C-level and senior stakeholders.

Revenue Expansion & Portfolio Growth

Drive revenue growth through upsell, cross-sell, and expansion across a multi-service, multi-solution portfolio, including professional services, consulting, expert services, and reselling.

Expand the scope and strategic relevance of client engagements over time.

Own retention, expansion, and long-term revenue growth metrics.

Complex Commercial Leadership

Lead complex, multi-stakeholder commercial engagements and long-term commercial frameworks.

Own pricing models, commercial structures, and contract negotiations.

Partner closely with Sales and Partnerships to align new business, reselling motions, and client expansion.

Cross-Functional Leadership

Work closely with Delivery, Consulting, Expert Services, Sales, Partnerships, Product, Marketing, and Finance.

Represent the client internally and ensure alignment around client priorities and outcomes.

Ensure a consistent, high-quality, end-to-end client experience across all engagement types.

What Sets This Role Apart

Ownership of how the company is positioned with clients — as an indispensable, multi-dimensional partner, not a single-mode service provider.

Responsibility for client growth across execution, consulting, expert services, and technology platforms.

A senior leadership role with direct impact on long-term revenue, client value, and strategic positioning.

10+ years of experience in senior B2B roles involving complex sales, client ownership, and multi-service delivery in the high-tech sector.

Proven experience expanding revenue within existing clients across services, consulting, and/or technology solutions.

Experience working with startups as well as mid-to-large enterprises.

Strong business acumen, strategic thinking, and a hands-on leadership approach.

Excellent executive communication, influencing, and negotiation skills.

Fluent English required.