Head of Customer Success Manager

Description

AudioCodes is expanding globally, and we’re looking for a proven Customer Success leader to scale our worldwide CSM team and drive customer value for Meeting Insights—our award-winning, AI-powered meeting intelligence platform.

About AudioCodes

AudioCodes (NASDAQ, TASE: AUDC) is a global leader in voice and conversational AI solutions, trusted by 50+ Fortune 100 enterprises and 66 top service providers. Meeting Insights launched in 2024 and has rapidly grown to hundreds of customers worldwide.

Meeting Insights was named “Best Use of AI” – UC Awards 2024

If you’re a strategic, passionate CS leader ready to shape the future of meeting intelligence, we’d love to meet you.

What You’ll Lead

As Head of Customer Success, you will:

Lead and grow a global CSM team across Israel, the US, and Europe
Own customer onboarding, adoption, retention, and expansion
Serve as the executive sponsor for key enterprise accounts
Partner closely with Product, Sales, Engineering, and Data teams
Drive customer-centric strategies, processes, and success metrics (NPS/CSAT)

Requirements

What We’re Looking For

5+ years managing global CSM teams of 10+ people
Experience with enterprise B2B SaaS customers
Strong communication, data-driven mindset, and executive presence
Hands-on experience improving customer engagement and satisfaction
Ability to thrive in a fast-paced, scaling SaaS environment