Delivery Operations Manager

If you shop online (and who doesn't these days?), then chances are you've already interacted with Yotpo. We're a leading eCommerce retention marketing platform, on a mission to help brands of all sizes turn one-time shoppers into customers for life. Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we're still growing. Our primary goal is to deliver the best technology in the industry.

You can hear all about it in our latest brand video.

Sounds exciting? Then read on, because we're in pursuit of the best and the brightest minds to help us achieve our vision.

As a Yotpo Revenue Operations Manager focused on the Delivery Organization, you will focus on optimizing the operation of our Delivery Organization - Focusing on support and solution engineering. If you enjoy drawing insights from data and translating them into impactful action plans; if you like making order out of chaos, working cross-functionally with a range of teams and personalities, and you're always looking for ways to optimize then this job is for you!

We are looking for highly passionate candidates who have relentless curiosity, a solution oriented mindset, attention to detail, willingness to manage multiple priorities, and ability to deal with ambiguity effectively.

You will:

Orchestrate the design and implementation of plans and service models. This includes SLAs, segmentation, resource allocation, territory assignment, team structure, etc.
Define key performance metrics and targets, create reports and dashboards to derive insights into the health of the business.
Identify areas of opportunity and weakness and create and execute plans to tackle those.
Design processes and flows - automations and people - to optimize the operation according to the key metrics you will define.
Create executive–level presentations for both local and global leadership reviews; organize quarterly business reviews.
Perform ad-hoc analyses across multiple data sets and tools.
Assist in troubleshooting of operational issues as they surface; propose changes to systems and processes to fix root causes.

About you:

2+ years of professional experience, ideally in CS/sales/delivery/business operations roles, business analyst roles, project management roles or consulting
Self-starter and high degree of motivation to go above and beyond the task at hand
Comfortable with quantitative analysis
Ability to translate complex information into easily consumable insights
Excellent communications and presentation skills
Experience with Excel / Google Sheets
Experience with Salesforce is a plus.

#LI-Hybrid