Solution Architect

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking a Senior Cloud Architect to join NICE IT AI and own the Azure cloud and AI infrastructure that powers intelligent automation across the enterprise.
This is a deeply hands-on role. You will design, build, and govern the full-stack architecture, from enterprise networking and private connectivity up to AI orchestration, delivering the platform to the development teams while partnering with the Systems, Network, and Security teams to connect, govern, and approve every design before it goes live.

How will you make an impact?

You will own NICE's IT AI cloud architecture end-to-end, combining hands-on Azure engineering with architectural leadership across these areas:

Cloud Architecture Design & Implementation

Own the end-to-end Azure architecture for AI workloads (LLMs, RAG, vector DBs, Graph, agents, MLOps) across all platform layers, with reference designs and ADRs.

Enterprise Networking & Private Connectivity

Design hub-and-spoke VNets, private connectivity (Private Endpoints, Private DNS), firewall/ingress patterns, and isolated multi-environment topology (prod / dev / test).

AI Developer Toolchain & Platform Engineering

Architect the developer AI stack, Azure AI Foundry, GitHub Copilot, Claude/MCP, Models Gateway, and scaled tooling distribution (MDM / Intune).

CI/CD, DevOps & Platform Automation

Establish CI/CD (GitHub Actions), Infrastructure-as-Code (Terraform / Bicep), and compute, MLOps/LLMOps, and FinOps practices with the DevOps team.

Identity, Security & Governance

Design IAM and auth flows (Entra ID, OIDC/JWT, API gateway validation) and the observability stack, and secure Security-team review and approval of every architecture.

Cross-functional Leadership

Act as architectural liaison across AI CoE, Development, DevOps, Infrastructure, Systems, Network, and Security; mentor engineers and own the platform roadmap.

Have you got what it takes?

8+ years in software/cloud architecture, with 5+ years hands-on Azure (AKS, Azure OpenAI/AI Foundry, APIM, Key Vault, ACR, Azure Monitor)
Strong Azure networking: hub-and-spoke VNets, peering, Private Endpoints, Private DNS, firewalls, and S2S VPN / ExpressRoute
Proven track record building AI/ML infrastructure in production (LLMs, RAG, vector search, agents)
Deep Infrastructure-as-Code (Terraform / Bicep) and CI/CD (GitHub, GitHub Actions) expertise
Enterprise IAM and security: Entra ID, OAuth2/OIDC, managed identities, RBAC, and zero-trust connectivity
Hands-on with containers and orchestration (Docker, Kubernetes/AKS) and observability tooling (OpenTelemetry, Grafana, Azure Monitor)
Experience integrating AI developer tools (GitHub Copilot, Azure AI Foundry, Anthropic / OpenAI APIs) and MCP/A2A patterns
Fluency in English

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11124
Reporting into: Manager, Applications Development
Role Type: IC

#LI-Hybrid

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.