EMEA Order Fulfillment Coordinator

Who are we?
We are audio-visual experts from around the world designing the future of engagement technology.
Our audio-visual experiences power creativity, collaboration, and engagement. From signal management to advanced cloud-based communication, collaboration and control solutions, Kramer technology breaks down walls, bridges gaps, and makes people feel closer together even when they're far apart.
We believe that technology can amplify the human experience and help people reach their potential. Our vision for the future calls for fantastic thinkers and doers, from all corners of the world and all walks of life. We trust each other. We empower each other. We speak from the heart, and we always go the extra mile for our colleagues and customers.

We are looking for EMEA Regional Order Fulfillment (Logistic Coordinator)
As Regional Customer Operations, you will be a crucial part of our EMEA operations team, responsible for delivering exceptional customer service and ensuring smooth and efficient operations within the region. Reporting directly to the EMEA Regional Operations Team Leader, you will play a pivotal role in managing sales teams and customer inquiries, addressing issues, and optimizing operational processes to enhance overall customer satisfaction.

What you’ll do
Partner with regional sales teams and global operations to support customer activity across EMEA
Manage the end-to-end order lifecycle, from order entry through delivery
Coordinate with warehouse, logistics, and supply chain teams to ensure smooth operations
Proactively identify and resolve operational challenges
Contribute to process improvements and operational efficiency
Requirements
Experience in positions such as procurement tracking, operations, logistics, and similar roles.
Strong problem-solving abilities to address customer issues and operational challenges.
Excellent experience and knowledge in Excel.
Experience with an ERP (Priority ERP appreciated but not mandatory).
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Collaborative team player with the capability to work independently.
Excellent communication in English (other European languages can be a plus).
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