IT Support Engineer - Base44

Company Description

We’re Wix’s Internal Platform Engineering team. We’re an innovative, dynamic team who are focused on security and available, scalable, and performant microservices. We use cutting-edge technologies such as OPA, Terraform, Kubernetes, Istio, and Argo to solve complex problems related to distributed systems. We’re responsible for shaping the architecture of our backend microservices with a focus on complexity and security.

We define Wix’s system architecture, network and security standards, and maintain our global infrastructure. We’re responsible for the design, development, and operation of security services and components that engineering relies on to deliver solutions to Wix.

As the dedicated IT Support for Base44, you’ll wear two hats: you’re a pro member of the Wix Global IT team, but also a strategic partner for Base44. You'll bridge between Base44’s needs and Wix’s Internal Platform Engineering world. You’ll translate complex technical needs into fast, on-the-ground solutions, making sure Base44 has every tool they need to run full speed ahead without any friction and align them with Wix’s technical infrastructure.

In your day-to-day, you will :

• Be the go-to person for Base44, ensuring employees are provided efficient and timely desktop and local infrastructure support
• Manage the end-to-end technical onboarding and offboarding for Base44, guaranteeing new hires are integrated into both the Wix ecosystem and Base44’s specific cloud environments from day one
• Cloud & Dev-Ops Support: Manage and troubleshoot user permissions and environments for Cloud-native tools (GCP, AWS, GitHub and etc…) securing seamless access to Base44 team tools
• Monitor and respond to tickets with our agreed SLAs 
• Supervise Base44’s IT environment, including infrastructure, computers, end-users, and permission management
• Participate in global IT projects while identifying specific opportunities to implement AI tools or automated processes that benefit the Base44 workflow

• 5+ years of hands-on experience as an IT professional in IT support and/or administration
• Cloud & Dev Stack: experience managing user identities and permissions in GCP, AWS, and GitHub
• Systems Expertise: Strong proficiency in a multi-OS environment (MacOS, Windows, and Linux)
• Identity & Management: Experienced with Active Directory, Azure, and Google Workspace. Familiarity with Jamf, Intune, Jira, and Slack is a significant advantage
• Excellent communication and interpersonal skills
• Strong diagnostic skills and a proactive approach to preventing technical friction before it happens

We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language- no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.

We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it.

We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.