Customer Relations Manager

Job Description:

We are seeking a dynamic and experienced Customer Relations Manager to join our team at YSR Plastic Industries. The ideal candidate will be responsible for building and maintaining strong, long-lasting customer relationships, ensuring client satisfaction, and managing customer expectations to foster business growth. This role involves working closely with our sales, marketing, and production teams to ensure that our products and services meet the highest standards of quality and efficiency.

Key Responsibilities:

• Develop and maintain strategic relationships with key clients, understanding their needs and ensuring their satisfaction with our products and services.
• Serve as the main point of contact for all customer account management matters, addressing any issues or queries promptly and effectively.
• Collaborate with the sales team to identify and grow opportunities within existing accounts while also ensuring new clients are seamlessly integrated.
• Monitor and analyze customer usage of our products, providing insights and feedback to the production and R&D teams for continuous improvement.
• Manage customer complaints and resolve issues, aiming for customer satisfaction and retention.
• Prepare regular reports on account status, keeping management informed on customer interactions and feedback.
• Stay abreast of market trends and developments, recommending new products or services and enhancing existing offerings.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• A minimum of 5 years' experience in customer service or account management, preferably in the manufacturing or related industry.
• Proven ability to manage multiple account management projects while paying strict attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills in both English and Hebrew.
• A problem-solving attitude with an ability to motivate team members and foster a collaborative team environment.
• Preference for candidates with expertise in Priority software.