Quality Assurance Quality Control

About Chefman

Chefman is one of North America’s leading brands of small kitchen appliances. We are in love with great food and we are inspired to empower ordinary people all over the world to create restaurant quality dishes while enjoying an easy-to-follow and user-friendly experience. To accomplish this, we have assembled a team of passionate and committed people on a mission to impact the world one kitchen at a time. We put our hearts and souls into producing an innovative and helpful kitchen product assortment that takes the pain out of meal preparation and adds joy to people’s lives and social experiences. These hardware products coupled with intuitive and convenient software and loaded with authentic and engaging culinary video content provides home chefs with the tools they need to achieve picture perfect results with maximum efficiency.

About the Role

Chefman is seeking to establish an office in Israel to lead the worldwide QC activities for all Chefman products. We seek a highly skilled Quality Control/Quality Assurance Technical Team Leader to own and lead all activities related to our worldwide Quality Control team. The candidate will be expected to develop a multistage plan to understand our existing products, procedures and personnel currently existing in the US and China and gradually and systematically improve and ultimately hire the appropriate personnel in Israel with the ultimate goal of relocating the technical team (possibly including sustaining engineering) to Israel and taking full control and leadership of the China QC team. 

Responsibilities

• Establish and manage QC procedures to diagnose and inspect all returned products

• Perform inspection and root cause analysis on all returned products.

• Collaborate with Customer Service Team to create an effective system/process to collect, monitor and analyze Customer Product Reviews posted online and on social media platforms and report findings and recommendations to management team.

• Integrate QC analysis and corrective action plans into Chefman’s existing database (Salesforce)

• Prepare high level reports regarding root cause analysis and corrective action plans

• Lead and support Chefman global operations team in creating test planning and inspection procedures during assembly and manufacturing

• Support and collaborate closely with Product Development and Engineering teams during testing and validation of new and existing products

• Support Manufacturing partners throughout all stages of the Product Development lifecycle to ensure product are manufactured with the highest level of quality

• Monitor and ensure manufacturing partners comply with Chefman’s Marketing Requirement documents (Product Specification)

Skills & Requirements

• Bachelor’s degree in technical field (Electrical or Mechanical engineering preferred)

• Minimum of 5 years of experience in Quality Control/Quality Assurance roles including “hands on” experience in troubleshooting and root cause analysis of electro mechanical devices.

• Experience with Chinese manufacturers.

• Experience integrating QC analysis and corrective action plans into databases like Salesforce or similar databases

• Extensive knowledge of various materials, such as metal, plastic, and various electronic components

• Subject matter expertise in quality systems, problem solving and continuous improvement practices

• Strong communication skills and ability to work well within a collaborative team environment

• Fluent in English