Complaints Coordinator (Junior)

Eitan Medical is a fast-growing global medical device company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care- from the hospital to the home. We are looking for an excellent Complaints Analyst to join our team. If you have highly writing abilities in English and you're a tech savvy you belong with us!Job Description• As a complaints Coordinator you will generate, investigate, document, and summarize Customer Complaint’s events following the strictest regulatory demands and company’s procedures• You will provide feedback and background information of returned product investigation• You will Identify potential risks, customer dissatisfaction and escalate when relevant• You will be asked to summarize properly Complaint’s investigations and author sensitive closure letters to answer the Customer• You will perform analysis of complaints and trends.Direct manager: RA & Complaints Team LeaderRequirements:· Job skills:o Ability to work with cross-functional teams and to interact effectively with peers, management members and customerso High motivated, "team player"o Excellent communication and interpersonal skills, both verbal and writteno Paying attention to the small details and very well organizedo Self-learning and responsibleo Ability to work under strict timelines and multitask in a fast-paced environmento Technical writing skillso Fluent in Hebrew and English, both verbal and written, French-an advantage· Computer skills: Proficient in Microsoft Office· Language skills: Fluent in Hebrew and English, both verbal and written, French-an advantage