Global NRO and customer experience manager

Ceragon Networks (NASDAQ: CRNT) delivers innovative wireless backhaul solutions that help you increase your operational efficiency, enhance your end-customers’ quality of experience, and ensure your peace of mind.

Ceragon is the #1 leading wireless backhaul company.

As the global innovator and leading solutions provider of 5G wireless transport, Ceragon has been leading the industry for over 20 years now. Our mission is resolving your wireless backhaul challenges – helping you achieve the highest value for you! Our solutions are deployed by more than 460 service providers, as well as hundreds of private network owners, in more than 130 countries.

Ceragon’s employee community spans multiple countries, is highly diverse regionally and culturally, yet connected and cohesive.

Job Description

Ceragon is seeking a highly motivated and experienced Network Rollout (NRO) manager and customer experience manager to join our team. This person will be responsible for overseeing network installation and commissioning worldwide ,as well as ensuring a positive customer experience for the company’s VIP customers.

This job will include responsibility for coordinating the processes and procedures related to NRO. Most of the work will involve remote coordination of NRO and customer experience efforts via Teams.

Among the responsibilities of this position will be to optimize available regional resources, working together with the relevant regional teams.

The successful candidate must have a global vision of the company and how to successfully organize the company's NRO and ensure positive customer experience.



Responsibilities:

Matrix management of worldwide installation and commissioning (I&C), including Ways of Working , processes, and procedures

o Installation manual verification

o Creation, development, updating, and maintenance of work procedures

o Global project supervision

o Ongoing projects supervision (per project)

o Project follow-up and assistance

o Pre-sales support on technical issues

o BOM Validation in the opportunity stage (above 60%?)

o Creation, development, updating, and maintenance of health and safety procedures

o Project closure and budget utilization supervision

Close collaboration with regional offices to ensure smooth operation and resolve challenges
Work closely with customers to understand their needs and provide overall envelope for all their technical needs
Collaborate with cross-functional teams
Analyze performance metrics and identify areas for improvement in NRO and customer experience

Requirements:

Engineering degree in electronics or telecommunications
Excellent verbal and written communication skills in English
Minimum 10 years of experience in network implementations and management
Minimum 10 years of experience in managing customers and improving customer experience
International business experience
Excellent and proven leadership skills, with steadfast resolve and personal integrity
Ability to diagnose problems quickly and foresee potential issues
Excellent organizational skills
Good conflict resolution skills
Great decision-making capacity
Strong attention to detail
Adept at preparation of budgets and forecasts