Group Key Account Manager

Pariplay Ltd. is the No. 1 aggregator and content provider. With innovative products including the Fusion™ aggregation platform and the Ignite Studio development programme in its arsenal, Pariplay continues to expand its footprint in the global regulated market. Pariplay’s Fusion™ aggregation platform focuses on enhancing player value, by providing a suite of back-office conversion & retention tools for operators, plus access to thousands of games from the industry’s leading game developers. Pariplay also boasts their own game development studios with a range of 100+ innovative and entertaining slots. The company focuses on building value for its clients through its range of products and tailored solutions.

Founded in 2010, and now part of Aspire Global, Pariplay has offices in Israel, Bulgaria, Gibraltar, Isle of Man, Malta and India. Pariplay is licensed and regulated by the Gibraltar Gambling Commission, Malta Gaming Authority, the UK Gambling Commission, Romanian National Gambling Office (ONJN) and the New Jersey DGE. All Pariplay games and systems are certified by the leading testing labs to meet the highest industry standards.

Currently we are looking for a Key Account Manager to join our Commercial. Full description of the position and requirements can be found below.

Group Key Account Management

Role expectations/Job description

Communicates with partners at a senior level to resolve issues and inquiries.
Collaborates with the internal teams to launch new projects for the internal brands/customers.
Actively communicates with relevant departments, ensure the timely and successful delivery of solutions according to partners’ needs and objectives.
Resolves complaints and prevents additional issues by improving processes.
Enhances department and organization’s reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Provides input on new processes and workflows as needed.
Being able to meet deadlines and communicate in advance when deadlines can’t be met.
Identifies process gaps or lack of processes and propose resolutions.
Keeps com updated with all your customers changes (commercials, negotiations, anything related to or impacting revenues)
Creates and deliveres on time internal weekly reports, monthly reports (as per communicated deadlines)
Creates and deliveres on time customer monthly reports and QBRs (as per communicated deadlines)
Gets involved in x-functional projects, to achieve better processes, better products, better customer experience, etc.
Knows and follows the existing processes when working with other teams - eg. Vendor team, Finance team, Legal, Compliance, etc.
Keeps himself/herself informed about and follows the existing internal procedures – proactively asking for guidance or training when identifying a knowledge gap.
Properly prioritizes the customer projects based on the urgency and importance communicated by the internal customers.
Follows up constantly, tracking the progress of all the key strategic projects of the internal customers
Pushes the customers to go live with the key strategic vendor partners, especially in top markets/top brands
Proactively maintains a customer new opportunities list, with new vendors PP should implement to drive a higher performance level
Manages projects within client relationships, carry out client goals while meeting company goals.
Identifies and develops new businesses, existing business growth opportunities with our partners and/or identify areas of improvement.
Manages customers challenging requests and/or issues escalation to appropriate departments.
Collects and analyses data to learn more about partners’ performance trends.
Forecasts and tracks client account metrics (GGR, Bets, RTP, revenues)
Feeds back relevant customer suggestions for improvement to senior staff
Stays up to date with company products and services, identifys industry trends and helps communicating and implementing it with the internal customers.
Travels internationally, to meet the internal customers (customer events, face to face meetings, etc).
Knows the customers inside out: markets, products, open issues and upcoming projects, main competitors, performance, business history.

Group Account Manager responsibilities

Is the main point of contact for the kick-off of new projects: the Global AM will be the one identifying the correct stakeholders to be involved and contact them for a PM to be assigned, a dedicated tech team, QA, etc.
Is the main point of contact for entering new markets, adding new content for NG/Aspire customers.
The GAM will handle the paperwork for additional vendors to brands.
The GAM will be the main point of contact for organizing internal meetings for Aspire/NG customers project updates.
Is the first point of business escalation internally and will escalate further to upper Management if needed, keeping the communication flowing between parties.
Technical bugs will be reported by internal customers via FreshDesk, and the GAM will get involved for escalations only if the internal customers are facing delays in getting feedback and/or resolution.
Any Business Compliance questions, business questions and requests will be channeled via the GAM (for Fusion, Ignite, Wizard)
The GAM will attend internal alignment meetings where updates are given for the internal projects (eg. PP Project updates meeting) and ensure smooth communication of such updates to the internal customers.
The PP internal teams will also have the GAM as the main POC for addressing any questions/requests/meetings to our internal customers.
The GAM will be the one coordinating the meetings between the internal teams and internal customers, as he needs to be on top of all the communications.
Commercial negotiations will be driven by GAM, with the support of Senior Management
GAM will reply on the Partnership team to get vendors rates for the internal customers, ask for further games info, etc
GAM will drive the marketing proposals, such as Wizard promos, Network promos.
GAM will proactively drive new business internally – identifying key content per market/brand.

Our offer:

Competitive salary
Full-time with flexible working hours – start your day between 8-10 am
Learning environment to grow your skills and talents

We celebrate your personal occasions with you (birthday, wedding, birth of child)
Team buildings and fun events
Friendly company culture

To run for this position, send us your CV. All applications will be dealt in strict confidence.