Cloud Technical Support Engineer

If you run toward knowledge and problem-solving, join us

In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it.

If you want to have a real impact, NetApp is the place for you. You’ll make a difference—while still maintaining a healthy work-life balance. Who are we? Forward-thinking technology people with a heart. Join us.

Cloud Technical Support Engineer
Tel Aviv, Tel Aviv, Israel
Job category: Spot
Job ID: 125017-en_US

Who are we?

Spot By NetApp is a dynamic and fast-growing business unit, part of NetApp’s Cloud division.

With innovative technology and a cutting-edge algorithm, Spot analyzes trends in each of the various cloud providers’ markets and takes action to provide our customers with an optimized and cost-efficient environment.

Spot by NetApp is revolutionizing the cloud computing industry by that and numerous other features.

Our vision is to optimize the way DevOps and R&D teams consume cloud computing.

We’re looking for experienced and motivated technologists who align with our values and possess a unique balance of technical depth and strong interpersonal skills.

Job summary

Your opportunity

As a Spot By NetApp Technical Support Engineer, you will be instrumental in guiding our customers on how to best leverage the Spot by NetApp suite of products.

You will be a key global tech support team member and act as a trusted advisor to our highly technical end users.

Our team is passionate about cloud computing and believes that world-class support is critical to customer success.

You will research, replicate, and resolve technical issues via your ingenuity, intuition, insight, and intensity.

Who will you be assisting?

This is not your typical support role. You will be speaking with DevOps and Cloud experts. We look to hire people that have walked the walk and talked the talk.

Job requirements
Bachelor's degree in computer science or industrial and management, or anything equivalent
At least 2 years of experience as Technical Support (2nd/ 3tr tier) or similar, preferably in global B2B-focused SaaS
Solid written, verbal, interpersonal communication, and customer service skills are needed to work successfully with customers in high-stress and/or ambiguous situations.
Aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
Ability to follow standard engineering principles and practices.
Creative approach to problem solving.
Perform complex research, analysis, and troubleshooting and resolve critical problems over sustained time durations logically.
Willingness to go the extra mile to get the job done within SLAs and customer commitments

Would be great if you had

Experience with at least one Cloud provided (AWS, GCP, Azure)
Familiarity with Containers technologies

Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.

If you run toward knowledge and problem-solving, join us.