Technology Specialists - Copilot M365

Are you inspired to help customers empower their employees, maximize the employee experience, and do great work using the devices and apps they love, now enhanced with the transformative power of AI? We are seeking individuals to guide customers through significant changes as we embrace generative AI through Copilot and all Modern Workplace (MW) products.

As a Microsoft Copilot Technology Sales Specialist’s (Copilot TS) your main goal is to win the technical decision of customers to purchase and use our technology. You will work in a team, enabling the customers through digital transformation by leveraging the Modern Workplace of Microsoft 365 and Surface. Copilot TSs are expected to be able to both own and win the customers technical decisions, as well as find new opportunities through their contacts and work they are on for salespeople to further pursue. As a Copilot TS, you work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate, and prove our solutions, and win the technical decision allowing the team to achieve/exceed quarterly Microsoft 365 suite, Copilot for Microsoft 365, Teams Calling, Meetings, Teams Premium, Frontline Worker, Viva, and OEM Meeting/Calling devices sales/usage targets in your accounts. Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Key Responsibilities:

Customer Engagement: As a Copilot Technology Sales Specialist (Copilot TS), your main goal is to win the technical decision of customers to purchase and use our technology. You will work in a team, enabling the customers through digital transformation by leveraging the Modern Workplace of Microsoft 365 and Surface. Copilot TSs are expected to be able to both own and win the customers' technical decisions, as well as find new opportunities through their contacts and work they are on for salespeople to further pursue.

Technical Expertise: You will work within a virtual team of technical, partner, and consulting resources to help educate your customers at a technical level, demonstrate, and prove our solutions, and win the technical decision allowing the team to achieve/exceed quarterly Microsoft 365 suite, Copilot for Microsoft 365, Teams Calling, Meetings, Teams Premium, Frontline Worker, Viva, and OEM Meeting/Calling devices sales/usage targets in your accounts. Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies.

Strategy and Solution Design: You will provide strategic, technical, and partner input based on Microsoft capability at the account level, leveraging knowledge of partners, open-source solutions, and competitors in the Copilot for Microsoft 365, Microsoft Teams Calling, Meetings, devices, Teams Premium, Frontline Worker enablement, and Viva solutions space. You will take knowledge of customer feedback, specific Microsoft Teams solutions, and their context in a competitive landscape and deliver core competitive knowledge back to engineering teams to enhance Microsoft Teams and Copilot capabilities and to develop compete strategies.

Education and Training: You will proactively identify learning gaps; monitor and respond to internal tech community posts, attend community calls, sessions, hackathons, etc. Practicing expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture and demonstrating new and updated Copilot for Microsoft 365 and Microsoft Teams products and services.

Partner Ecosystem: You will act as the liaison between the partner and team and facilitate partner resources and processes. Identifying Copilot for Microsoft 365, Microsoft Teams Calling, Meetings, Teams Premium, devices, Frontline Worker, and Viva skill and resource gaps and providing feedback to internal teams.

Qualifications
Several years of experience in a technical sales specialist role, preferably within the technology industry.
Proven experience in a customer facing position.
Strong understanding of Microsoft 365, Copilot for Microsoft 365, Teams Calling, Meetings, Teams Premium, Frontline Worker, and Viva solutions.
Excellent communication and presentation skills.
Ability to work collaboratively within a virtual team environment.
Strong problem-solving skills and the ability to think strategically.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.