Support administrator

We're seeking a Support Administrator for a leading and unique company in the field of soccer.

As a Support Administrator at Octopol, you will be an integral part of our support team, ensuring our clients receive top-notch assistance with our products and services. Your primary responsibility will be to provide efficient and effective support, address client inquiries, resolve issues, and maintain a high level of customer satisfaction, working with the research and development teams to solve customer problems.

Key Responsibilities:

• Customer Support: Respond to client inquiries via email, phone, or chat in a timely and professional manner, providing accurate and helpful information to

resolve their issues.

• Issue Resolution: Troubleshoot technical issues and challenges that clients encounter, working closely with our technical teams to find solutions.

• Product Knowledge: Maintain a deep understanding of Octopol's products and services to assist clients with their questions and problems.

• Documentation: Create and maintain comprehensive support documentation, including FAQs and guides, to aid clients in finding answers to common

questions.

• Customer Feedback: Gather and analyze customer feedback to identify trends and areas for improvement in our products and services.

• Collaboration: Collaborate with cross-functional teams, including research, development, and quality assurance, to enhance the customer experience and

improve product functionality.

Requirements:

- Strong communication skills, both written and verbal.

- Excellent problem-solving abilities and a patient, customer-focused approach.

- Ability to perform multiple tasks simultaneously

- Organization and order

- Technical aptitude and the ability to learn and understand complex software and technology.

- Prior experience in a customer support or helpdesk role is a plus.

- SQL - must

-A bachelor's degree or relevant certifications are desirable but not mandatory.

- Proficiency in English

- Proficiency in Russian - an advantage

- Candidates whose day off is not Saturday - a significant advantage

- Football interest -> big advantage