AVP - Training QA & Transformation

TransUnion's Job Applicant Privacy Notice Team Overview We are one of India’s leading credit information company with one of the largest collections of consumer information. We aim to be more than just a credit reporting agency. We are a sophisticated, global risk information provider striving to use information for good. We take immense pride in playing a pivotal role in catalyzing the BFSI industry in the country. We got here by tapping into our excitement and passion of wanting to make a difference in the lives of our clients and consumers. We at TransUnion CIBIL are an equal opportunity employer and are committed to a policy of treating all our associates and job applicants equally. Applicants are evaluated on the basis of job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status, whether or not protected. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all. Culture and Values Our culture is welcoming, energetic, and innovative. There’s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation. https://www.transunion.com/privacy/global-job-applicant What is excitement and passion for us? We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Role Overview And Core Responsibilities Define, coordinate and supervise the RCA end to end procedure and governance for TU CIBIL Provide RCA support using performance improvement tools (i.e. process maps, Fishbone diagrams, 5W2H approach, FMEA) and methodology. Devise a Corrective and Preventive Plan basis the Root Cause of the identified failure areas Accountable for data accuracy, timeliness, and overall quality of the RCA’s Provide regular updates to the Management, RCA Teams, and other business stakeholders, ensuring the team is informed of status updates of the root cause analysis. Manage clear and consistent communication plans and strategies for internal and external Customers Track and manage the COPQ (cost of poor quality) associated with the issues correlated to RCA Utilize project management tools and methodologies to track and communicate the status of RCA Develop and manage best practices for improvement, plan execution, and project management. Effectively communicate and provide RCA report/presentation for leaders and consumers on a regular basis Maintain a Repository of RCA findings and solutions, for tracking improvements and measuring the efficacy of the deployed solutions Required Knowledge And Experiences Experience and Skills Master’s degree from a reputed university Banking/NBFC Domain preferred Exposure to Email, Inbound Voice, and Backend processes 7 – 12 years of experience in Quality, RCA functions Team management Executive presence and assertiveness. Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations. Strong communication, organizational, verbal & written skills. High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results. TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good , which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology. TransUnion Job Title Specialist IV, Business Operations