Sr Manager - Change Management

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What We'll Bring:

The candidate would be an SME for developing and managing information technology projects and their cost, time and scope.
Responsibilities include BRD creation, FSD sign-off, tracking of production tickets and its resolution, creating a project plan, prioritization of projects, communication plan, allocating tasks and setting milestones.

What You'll Bring:

Roles & Responsibilities

Coordinate with internal teams and third parties/vendors for the flawless execution of projects
Ensure that all projects are delivered on-time, within scope and within budget
Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility
Develop a detailed project plan to track progress
Create and maintain comprehensive project documentation
Conduct meetings with Internal teams, publish production issues and tracking Production Issues/ challenges until closure
Identifying process gaps, suggesting process changes to optimize productivity and accuracy
Participate in UATs and system sign-off procedure related to the function

Impact You'll Make:

Experience and Skills

8-10 years’ experience in Operations & customer service functions with hands on experience Consumer Journey
Excellent Business communication skills (Written & Verbal)
Proficient knowledge of Agile Framework, JIRA, and Project Management.
PMP Certified preferred.
Should have understanding on Project Life Cycle
Knowledge of preparation of Business Requirement Document, Test Cases and UAT
Strong customer focus and negotiation skills
Should be a Problem Solver.
Good command over MS office tools; Excel, PowerPoint

TransUnion Job Title

Consultant, Consumer Capability