Product Service Specialist

Additional Locations: Israel-Yokneam; Ireland-Clonmel; Netherlands-Kerkrade

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Boston Scientific is a Massachusetts-based medical device company with a focus on noninvasive treatment – primarily of cardiovascular, respiratory, neurological, digestive, urological and pelvic conditions. Its first major product was an angioplasty balloon for cardiovascular treatments, introduced in the late-1970s. Lately BSC acquired Lumenis which is based in Israel for its Surgical laser devices for the Holmium and CO2 technologies that are focused in clinical procedures such Stone fragmentation, Holep procedures. This position is responsible to establish and manage mechanism, to align/make decisions on finalized CE improvement action plan and collaborate with divisional and functional management across BSC, to assure continues improvement of the BSC CE and delivery of world-class support to, internal and external customers. Act as a change agent in increasing the recognition of equipment and service offerings as a critical compliment to the continued growth of the company’s disposable device offerings. Global responsibility for Service Business organizations.

Responsabilties:

Provide support to company subsidiaries, service department, distributors, and service Recondition Center

Implement and integrate new products

Define service processes

Define spare parts, tools, testing criteria

Prepare technical documentation: service manuals, Technical Notes

Training-lead a frontal classroom training course including theory and hands-on sessions

Implement new products in the service field

Track faults and malfunctions, perform technical investigations and apply conclusions

Execute global service and control policy

Interface between the field and production, R&D, Engineering, QA, to implement product improvements

Maintain compliance with company policies and procedures

Quality requirements :

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.

Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Requirements:

5 years’ technical experience with capital equipment

Excellent interpersonal skills

Ability to work both independently, as well as part of a team

Medium to high level of English language

Highly service-oriented

Requisition ID: 624380

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!