CS Operation (part-time)

Panorays is dedicated to reducing supply chain cyber risk so companies worldwide can quickly and securely do business together. We provide a comprehensive third-party cybersecurity solution that creates a new business world where cybersecurity isn’t just a necessary cost of doing business, but an integral driver of growth. With Panorays, our customers’ defenses are constantly evolving with their risk landscape, enabling companies to confidently scale with a solution that grows as they do.

About the Role

We are looking for a bright, creative, and talented part-time CS Operations Manager student to join our growing Customer Success team. As a CS Operations, you will support, manage and maintain relationships with third parties to ensure they successfully remediate their cyber gaps based on the customer(s) needs.

Work closely with third parties to make sure they have a full understanding of what is expected of them. This includes daily calls via phone/zoom and email communication.
Maintain a record of all communication and progress of your work to share and update the customers (including weekly or daily syncs).
Assist in day-to-day customer support duties and tasks — this will include manual work (such as data input) and requires high attention to details, a mature decision-making process, and independence.
Follow up on communication with third parties until all tasks are completed.
Collaborate with other departments to resolve open issues and various tasks as needed.

Experience & Skills

BA student (1st or 2nd year preferred).
Part-time position - available at least 2 days a week (flexible).
Excellent verbal and written skills in English — a must.
Experience in a customer-facing role — a must.
Experience with MS Office tools (PowerPoint, Excel, etc).
Excellent interpersonal skills and a lot of patience.
Creative thinker with great attention to detail, who is highly organized and resourceful.
Ability to work in a fast-paced startup environment.