Director of Digital & Payments Experience

JOB SUMMARY:
This position guides innovation in payments and digital banking for the four charters of Pinnacle Bank/Bank of Colorado. This role champions the Banks’ digital banking products, reviews offerings against the market, evaluates new products, ensures optimal customer experience, and continually seeks system improvements and efficiency opportunities. Additionally, the Director is responsible for optimizing current payment platforms, selecting new payment products, assessing the payments landscape, and driving efficiency in the payments process.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Drives initiatives to enhance customer experience in payments and digital channels
Develops business cases and ROI analyses for proposed innovations.
Guides usage and optimization of existing payment platforms.
Reviews digital banking offerings against market benchmarks.
Assesses and recommends new payment products and digital banking solutions.
Monitors payments landscape for emerging technologies, regulatory changes, and competitive trends.
Partners with internal teams and vendors for seamless integration and compliance.
Supports risk management and security protocols for payment and digital banking platforms.
Coordinates with training teams on new product rollouts.
Regular and reliable attendance.
Other duties as assigned.
Regularly exercising independent judgement and discretion over matters of significance.
Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary.
Effective communication and collaboration are essential for this role. While remote work may be available periodically, there are times when being in the office is necessary to maintain our collaborative efforts. Therefore, this position cannot be primarily performed remotely.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of payment systems, digital banking platforms, and financial technology trends.
Knowledge of regulatory requirements impacting payments and digital banking.
Skill in analytical and strategic thinking.
Skill in vendor management and contract negotiation.
Ability to communicate effectively with stakeholders, managers, and other employees.
Ability to manage multiple projects and prioritize effectively.
Ability to maintain a high level of confidentiality.
Ability to handle responsibilities with minimal supervision.
EDUCATION AND EXPERIENCE:
Bachelor’s degree in Business, Finance, Information Technology, or related field required.
Minimum seven years of experience in banking, payments, or digital banking innovation.
Proven track record of implementing solutions and driving process improvements.
Experience with project management and cross-functional collaboration.
PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations will be made when necessary and effective to enable individuals with disabilities to perform essential functions.


NOTE: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel. Additional duties may be assigned.
We will consider any candidate available to work at any of our branch locations in Colorado, Nebraska, Missouri, Kansas, Texas, Wyoming, Arizona or New Mexico.
About Pinnacle Bank/Bank of Colorado
We take pride in our heritage as a family-owned, community bank. Our commitment to our customers and community is at the forefront of how we do business.

We are a Nebraska-based banking organization founded in 1938 in Palmer, Nebraska. Today, we have branches in Arizona, Colorado, Kansas, Missouri, Nebraska, New Mexico, Texas and Wyoming.

As we grow, our commitment to our customers and community remains as strong as ever. We specialize in building lasting banking relationships with the businesses, farms and families we serve. We also prioritize taking an active role in our communities through charitable giving and volunteering.

At Pinnacle Bank, we are ready to help your company with business checking and savings accounts, commercial loans and lines of credit and treasury management services.

We also offer personal banking services, including accounts, mortgages, personal loans and technology products.

We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:
8 paid holidays*
17 PTO days each year for the first five years of employment.*
After five years, 22 PTO days each year.*
After ten years, 27 PTO days each year.*
Employees must also complete the 90-day introductory period prior to accruing PTO.*
New employees will receive 16 hours of paid sick time upon their hire date.*
Health, dental, prescription drug card, vision, and voluntary life insurance plans
Health Savings Account with employer contributions
Flexible medical and dependent care spending plans
Parental Leave after one year of full-time employment
401K plan after 3 months and start of next quarter with employer contributions and profit sharing
Free checking account and basic printed checks
Free safe deposit box
$50,000 group term life insurance
Long term disability insurance
Employee Assistance Program
Educational Assistance
*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the [EEO KNOW YOUR RIGHTS] and [PAY TRANSPARENCY STATEMENT].